We understand that items may occasionally be broken or damaged during shipping. We ask that you please return any item that is defective so that we may provide an exact replacement. (Please review Return Procedure) However we ask that you do not return broken glass. If a frame has broken glass, please remove the glass carefully, prior to shipping the framed piece back. (Please review Broken Glass - Return Option)

Broken Glass
You may prefer to replace the broken glass rather than return it to MooneyTunco. If you choose this option, we will refund up to $2.00 per 8 x 10 frame and up to $5.00 per 16 x 20 frame for replacement glass. We ask only that you send us the receipt from your local hardware or glass store along with your account number from your MooneyTunCo, Inc. invoice.

Return Shipping Policy
MooneyTunCo, Inc. will share all return shipping costs with our customers. Customers will pay shipping costs to return their item to MooneyTunCo, Inc. MooneyTunCo, Inc. will ship replacement products and assume costs for the replacement shipping.

Return Procedure
If any item is broken during shipping, please accept our apology. We would like the opportunity to replace it. Please call us at (781) 331-5308 within fifteen (15) days of receiving your damaged item so that we may give you a return shipping authorization number. *Our policy is that no returns will be accepted without a valid authorization number provided by MooneyTunco and that valid authorization numbers must be requested within 15 days of item's receipt.

<< Back